Between myself and Hunny, most major purchases go awry. Things usually start of okay, we take some pleasant sales person for his word, and then ha takes us for a ride…

Some examples of this:

• The long winded motorbike saga that you can read here.
• The dinning room chairs that the salesperson assured us would be delivered the following week, that turned out to be out-of-stock, and out of country, and finally arrived after much “they’ll be here next week” promising, 6 weeks later.
• The TV unit that arrived 2 weeks late, not so bad except that the sales guy promised us that he’d phoned us on a weekly basis, but didn’t, and only realized in week 4 that he hadn’t submitted the design to the workshop.
• My recent experience attempting to swap cellphone service providers (SP): I went to the guys whom I wanted to move to, told them my plans and who my current SP is, and that I thought I’d have to give a notice period. One sales lady told me that I wouldn’t have to, another sales lady insisted that my old SP wants 3 months notice. I go back to the office and contact my old SP, who says they want 1 calendar month. Doesn’t really give you much assurance about your new SP’s capabilities, does it? 

But this is all in the past. I think 2008 is going to be our households year of good service, and I have a couple of incidents to report that have made me think our tide is turning.

Our couches were delivered a week earlier than promised, well actually the 2-seater and armchairs arrived 1.5 weeks early, but the 3 seater missed that shipment, and error I am choosing to overlook seeing as the total order turned out to be a success, thank you Coricraft.

When recently investigating buying timeshare, we had some really great service from Sue Thompson, from Southern Sun Sales and Rentals – Cabana Beach Resport. Quick and detailed responses, and such a pleasant demeanor.

I will keep you posted about our foray into the world of good service, watch this space.